The ALMAR WATER SOLUTIONS code of conduct defines the information channels so that all employees, third parties and stakeholders can consult any doubt about the interpretation of this code of conduct, as well as the applicable internal legislation and regulations.
All queries and communications of non-compliance will be answered and resolved. Anonymous communications will only be investigated if they include all the necessary data and are made in good faith. All communications will be rebutted and analysed diligently, rigorously and confidentially by ALBACUS, a specialized compliance company external to ALMAR WATER SOLUTIONS, to guarantee higher levels of independence and confidentiality.
The ALMAR WATER SOLUTIONS's code of conduct guarantees non-retaliation against any query / communication of non-compliance made in good faith.
In the policy of use of the ethical channel, the management of queries / communications of non-compliance is specified. Here you can consult the DOCUMENT IN THE POLICY OF USE OF THE ETHICAL CHANNEL
Access to the complaint form
To access the registration form of a new complaint, you must be registered as a user in the system and provide a valid email in which you will receive any notification regarding your complaint.
Registering in the system is a simple process. Access through the button "REGISTER" located at the top of the home screen and enter at least one valid email address of your property. When you send the form, you will receive a verification email with a link to validate the email provided.
The system protects the anonymity of reporters of information concerning suspected compliance violations who do not want to reveal their identity. The email address is used for system logging and subsequent communications purposes, but it is not disclosed. Questions and additional information required will preserve anonymity. Additionally, reports are kept anonymous through encryption and other security solutions.
Registered users can access the registration form of a new report through the option Register a Complaint from the main menu.