Frequent Questions

Why should I send a message?

A true and real business culture requires compliance with social and legal standards.

Statistically, the complaints channel is the most effective means of preventing corporate crimes. The use of the channel guarantees the sustainability of the organization and the future continuity of the workers who belong to it.

What kind of information should I register?

Any possible violation of the Code of Conduct, which may have been produced by employees, managers and collaborators of the company. During the process of registration of the complaint, you will be provided with more detailed information about the possible key elements of the message.

How is the process for registering a complaint?

Access to the complaint form

To access the new complaint registration form, you must be registered as a user in the system, and provide a valid email where you will receive any notification regarding your complaint.

Registering in the system is a simple process. Access using the Register button located at the top of the home screen and enter at least one valid email address for your property. When sending the form, you will receive a verification email with a link to validate the email provided.

Registered and logged-in users of the system can access the new complaint registration form using the Register a Complaint option in the main menu at the top of the screen.

Complaint content

The complaints received must contain the necessary data to be able to carry out the analysis of the facts denounced. Therefore, the communications received must fulfil at least the following requirements:

  • Company involved.

  • Reason for the complaint.

  • Description of the facts: Clear and detailed statement of the facts.

Without being mandatory, more data are requested, such as the data of the denouncer: Name and contact information of the denouncer and its link with ALMAR WATER SOLUTIONS to facilitate the analysis and follow-up of the denouncement, as well as, if considered necessary, documents, files or other information considered relevant for the evaluation and resolution of the denouncement.

Complaint notification

Once you have sent the form, you will receive an email in the account specified in your user registration, confirming the registration of the complaint and with a link to the web application where you can view the data sent, as well as track it.

Complaint follow-up

The complainant will receive in his email any change in the status of his complaint, with a link that, again, will take him to the web form of the channel to be able to consult the details of the change of state.

Complaint confidentiality

The system guarantees users who make any complaint to keep their identity confidential, provided that this is not required by the authorities or the report has been made with knowledge of its falsity.

Throughout the process of exchanging information with the channel manager, the complainant may be asked for his or her personal information. You will receive an email with a link to fill this information and send it voluntarily to the channel manager.